To our valued customers,
As the COVID-19 outbreak continues to evolve, we want to reassure you that we’re taking precautions to keep our customers and employees safe. In following with our Federal Government’s recommendations announcement March 18, 2020, some staff will be working from home to help with social isolation as well as some of our office will be operating by appointment only with reduced hours.
Our office will continue to provide customer service with the least amount of interruptions as possible by appointment only, by telephone and by email.
Our phone lines will remain open but wait times may be longer. We encourage you to contact us by:
Phone: 1-800-663-4200 or 250-860-6700
Please do not visit our offices if you are experiencing any of the following symptoms (mild or severe):
- Difficulty breathing/shortness of breath
- Have travelled to any area with an ongoing spread of COVID-19
- Live with someone who recently travelled to an area with an ongoing spread of COVID-19
- Have been in contact with someone known to have COVID-19 or experiencing symptoms similar to the Flu or COVID-19
Our employees have been advised to maintain recommended social distance, and follow proper hygiene protocols including no direct physical contact. We are committed in ensuring that public health & safety comes first and will do our part to help mitigate the spread of the COVID-19 virus.
We appreciate your understanding,
Management & Staff