Claims Complaints Resolution
Step 1: If your concern is regarding a claim please contact the Claims Adjuster who is assigned to your file.
Step 2: If your concerns regarding a claim are unable to be resolved by contacting the Claims Adjuster please ask to speak with the Branch Manager.
Step 3: If your concerns are regarding a claim and it is unable to be resolved by the Branch Manager, you will be referred to your insurance company’s Claims Supervisor or Claims Manager.
Step 4a: If you still do not get a resolution regarding your general insurance company you may contact the General Insurance OmbudService, (GIO), which helps resolve disputes between insurance companies and their customers. GIO is an independent dispute resolutions service and does not charge for their services. You may reach the General Insurance OmbudService at: www.giocanada.org
Step 4b: New OmbudService for Canadian Association of MGA’s (CAMGA)
Attention: Barb Szychta – Independent MGA OmbudService email to: firstname.lastname@example.org and your concern/complaint will be forwarded to the OmbudService.
NOTE: to determine if your concern/complaint should go through Step 4(a) or 4(b) – please contact your Insurance Broker.