Step 1: Please speak with your Broker if you have any concerns about our service or about your policy, including insurance rates, underwriting and/or coverages.
Step 2: If your broker is unable to resolve the matter, please ask to speak with the Branch Manager.
Step 3: If the Branch Manager is unable to resolve the matter you will be referred to our CEO.
Step 4: If we have been unable to resolve your insurance related issue, you may apply to the Insurance Council of BC www.insurancecouncilofbc.com for review. The Insurance Council of BC regulates insurance agents, salesperson, independent adjusters, agencies and firms.